Case studies

National Physical Laboratory

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In 2016, Bouygues Energies & Services commenced a 5-year partnership with the National Physical Laboratory (NPL), providing Total Facilities Management services to the 36,000m2 purpose-built facility.


NPL is the UK’s National Measurement Institute and is a world-leading centre of excellence in developing and applying the most accurate measurement standards, science and technology available.

Home to 500 scientists and over 400 of the world’s most sophisticated measuring laboratories we provide the technical maintenance services, project works and soft FM services. This is delivered through an integrated service model, which allows the building to perform at the highest level, so that the core business of NPL can be delivered without interruption.

Our Solution

NPL required a service partner who was focussed on building a strategic partnership and investing in the relationship. From the outset, we created a one team approach focussed on excellence. Due to the unique operations on site, we implemented a transitional phase for the first 12-months of the contract. This involved frequent meetings with the client to establish their needs, and the processes that they were using.

Once enough data had been gathered, we began working with the client on a ‘Business Improvement Plan’. We worked in partnership with the client to determine the most effective and efficient solution, and then broke this down into key actions to be taken. The priorities are agreed on a quarterly basis with the client, updating them regularly with the progression, benefits they will experience, forecasted savings, and payback period.

The client raised concerns over the Inventory Locating System (ILS) in place before we started working with them. The system was causing delays and this had large implications on their work productivity. To tackle this, we conducted a full Lean Six Sigma review of NPL’s ILS, identifying key issues of a lack of procedure and systems in place. This was causing inventory to be lost and delays in delivery to partners. After discovering this, we have worked with the client to up-skill and reconfigure the existing team. We will also be installing a computer-aided Facility Management system.

Client Benefits

Transparency for the client

Frequent meetings with the client, and agreeing on key priorities quarterly, ensures that they are regularly updated with the progress of work and any interferences or difficulties being faced. This allows us to develop solutions with the client, delivering them in the most efficient and effective way.

Improvement of ILS

Following the review carried out by Bouygues Energies & Services, the solutions that we have implemented so far have generated £195,000 of savings for NPL and improved their employee and customer satisfaction.


Case studies

West Middlesex University Hospital NHS Trust

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Bouygues Energies & Services partnered with Bouygues UK under a 35 year contract, to design and build a 26,000m2 hospital, and provide Total Facilities Management services for West Middlesex University Hospital NHS Trust, covering 43,000m2.


in gross savings over 25 years


Savings and reduction in carbon emissions 

Working with the Trust since 2001 we have ensured that our approach to Facilities Service delivery has responded to, and anticipated, the changing requirements of modern healthcare needs. The Trust requires a flexible partner able to bring innovation and value whilst delivering high quality Facilities Management (FM) services to range of building type and conditions. 

Our Solution

Since 2004 Bouygues has been delivering Hard and Soft FM services, including Lifecycle Services across the Trust's estate - ranging from new build to older building stock. Our services, ranging from asset maintenance through to cleaning and catering, have put the clinicians and patients at the forefront of our approach to Service delivery. 

We have also 'handed back' significant portions of the existing buildings, one of the first schemes to achieve such a milestone, in accordance with all of the conditions requirements and tests.

In addition we have worked collaboratively with the Trust to bring innovation into the project including a guaranteed energy risk transfer model, whereby savings and investment are underwritten by Bouygues Energies & Services to enable the Trust to benefit from new assets and carbon savings. 

Client Benefits

Integrated Service Delivery Teams

This provided the client with a more responsive service and a 'first fix' approach.

Innovative and cost-effective cleaning solutions

Remodelling Life Cycle Fund (LCF) enabled us to install a voltage optimiser onsite, offering a 20% saving in energy consumption for the hospital. 

Re-invested Lifecycle funds due to reconfigurations for benefit of the hospital

Earlier investment in capital during design reduced future disruption and cost increase (e.g. 25-year manufacturer guarantee of roof membrane).

67% of our suppliers are SMEs

We engaged with SME bodies and local associations to build an understanding of local suppliers. This enabled us to develop a supplier directory of local SMEs that are now working with us. 

Energy Management Innovation

Bringing Bouygues Energies & Services expertise and innovation, we have worked with the Trust to deliver: 

  • Capital investment of £1.6m with a 5-year payback period 
  • 15% savings and 15% reduction on carbon emissions
  • £2m in net savings guaranteed over 10 years
  • £12m in gross savings over 25 years.



New Traffic Management Technology 2 Framework Contract

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Bouygues Energies & Services (Bouygues) has been awarded a place on the Crown Commercial Service’s ‘Traffic Management Technology 2’ (TMT2) Framework Agreement, to supply a wide range of technology products and solutions.

Bouygues Energies & Services (Bouygues) has been awarded a place on the Crown Commercial Service’s ‘Traffic Management Technology 2’ (TMT2) Framework Agreement, to supply a wide range of technology products and solutions.

University of the Arts London Contract Win

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Bouygues Energies & Services (Bouygues) will continue providing facilities management services to UAL after a decision by the university to award a brand new three-year contract. This is the first time the contract has been awarded to an incumbent service provider.

Bouygues has been in charge of UAL’s electrical, mechanical and fabric maintenance, cleaning, security and project management, including significant energy-saving projects for the last four years.

Delivering the Connected Workplace

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Bouygues Energies & Services, a global service partner in connected buildings and cities, today announced a partnership with Flybits, a context-as-a-service company that enables enterprises to leverage data intelligence with minimal complexity. Flybits uses data intelligence to deliver relevant information to right users at the right time. Its unique platform unifies disparate sources of proprietary, public, and sensory data to deliver highly personalised user experiences that drive employee and customer engagement.

RoSPA Gold Win

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Bouygues E&S Contracting UK Ltd is delighted to announce that it has achieved the prestigious RoSPA Gold Award at the RoSPA Health and Safety Awards 2017.


Recognition for its strong commitment to health and safety, the award was achieved during a special year for Royal Society for the Prevention of Accidents (RoSPA), as it celebrates its centenary. The RoSPA Awards scheme considers the company’s overarching health and safety management schemes, including leadership and workforce involvement. The awards are now in their 61st year.


Case studies

Dijon Metropole 

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Bouygues Energies & Services in France has been awarded the contract as lead company for the 24 municipalities of the Dijon metropolitan area. This unique open data project will be operational from 2018, and will make technical equipment more efficient, optimised and pooled, facilitating public spaces management. This will modernise and improve the efficiency of public action, whilst developing the region's digital economy.


Case studies

London School of Economics Energy Performance

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London School of Economics (LSE) continuously strives to improve its environmental sustainability, and by working with Bouygues Energies & Services and implementing our solution, they have managed to achieve significant reductions with regards to their energy and CO2 consumption.







The principal aim of this partnership was to work with London School of Economics to achieve the 54% reduction in carbon dioxide emissions by 2020, as outlined in their Carbon Management Plan (CMP). With this target in mind, LSE aspire to reach a reduction of 57% in order to achieve its short and long term goals.

Although significant carbon savings had been achieve, Bouygues Energies & Services partnered with LSE to support them in meeting their target, attaining maximum efficiency from the remaining portfolio and managing future revenue costs.

Our Solution

Bouygues Energies & Services carried out in depth energy surveys in order to develop a client proposal for the Energy Conservation Measures (ECMs), this allowed the client to select the best technical solutions from a range of measures. We then implemented these solutions with guaranteed savings through an innovative commercial model that the client could benefit from. The energy performance contract allows the client to hand pick their preferred technologies, that are often selected for their publicity around meeting the sustainability targets they have published through the relevant bodies.

The upgrades and equipment Byes installed included:

  • Chilled Water Systems
  • BMS Re-engineering & Upgrade
  • Boiler Burner Upgrade and Combustion Trim
  • PV Solar System Installation
  • Lighting & Lighting Control System Installation
  • Back End 3 Port Isolation Valves
  • Small Scale CHP
  • Variable pump and fan speeds dependent on demand
  • HVAC Component Insulation

Client Benefits

  • Longer equipment life
  • Extended maintenance frequency
  • Extended life of existing equipment
  • Increased system reliability
  • Reduced infrastructure upgrade requirements for supply reinforcement
  • Improved supply chain position with customers
  • Superior CSR and shareholder value
  • Enhanced reputation and public relations
  • Further meeting the CRC obligation
  • Enhanced working environments