World FM Day round-up

On Wednesday it was World FM Day 2021 and our leadership team visited our client’s sites to go ‘back to the floor’ and say a big thank you to all our front-line teams who have done an outstanding job playing a critical role in keeping sites open and operational during a very challenging time. 

Our Chief Executive, David Carr spent the day with the team at the John Radcliffe Hospital, Oxford. He really enjoyed working alongside the team helping with a number of jobs including cleaning and preparing meals (see picture below of David with team member Leanne Mathias).

Bouygues Energies & Services take steps to ensure health and safety

Bouygues Energies & Services achieve over 1.5 million hours without an accident on two prestigious sites.

The company takes steps to ensure that health and safety is a key element of their business strategy and how they operate and manage their projects. It is also an integral part of their business processes and guides everyday actions.

In 2017, Bouygues Construction launched its health and safety awareness campaign: “12 Health & Safety basics”.

Join Chris Mosley for a Panel Discussion on Responsible Procurement

Join Chris Mosley for a panel discussion on responsible procurement throughout the data centre supply chain - how are priorities evolving?

On Wednesday 28th April, 2021 Chris Mosley, Operational Director, Data Centres, Bouygues Energies & Services  will join a panel discussion with Stepehen Bowes-Phipps, Senior Digital Infrastructure Consultant & Board Advisor to data Centre Alliance, PTS Consulting Marynet Bassily, Director, Supply Chain & Procurement, Vantage Data Centres and Eddie Miles, CEO, The Hyphen Group Ltd. 

Spotlight On Jenny Saxton

In March, we spoke to Jenny Saxton, Specialist Senior Patient Experience Manager at the John Radcliffe Hospital in Oxford. Jenny looks after over 100 staff to ensure that every patient in the hospital is fed nutritious food. Jenny was shortlisted for a Women in Construction and Engineering award last year for the outstanding work she does.  

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Case studies

Waltham Forest Schools

The Challenge

In 2008, Bouygues Energies & Services began a 25-year PFI contract with Waltham Forest Schools (WFS). We provide Total Facilities Management and lifecycle services to the Frederick Bremer School and Hard Facilities Management to the Queens Road School in Waltham Forest, North East London. Frederick Bremer is part of the ‘Building Schools of the Future’ programme for the London Borough of Waltham Forest that brought together Aveling Park School and Warwick Boys School. The School is built on the former Hawker Siddeley factory site, providing state of the art facilities for the pupils and community.   
 

60%

Reduction in plastic bottle waste

40KW/m2

Energy Use Intensity Ratio Per Year

75%

Overall score on customer satisfaction survey 2020

Our solution

Our contract with the client includes furniture, fixtures & equipment (FF&E), providing WFS with adequate resources for their staff and pupils.
We proposed the introduction and management of leasing the school during term time, at weekends, in the evenings, and outside of term time. This has been a huge benefit for WFS as it has provided additional budget for school resources.
We have helped WFS achieve their biodiversity targets by implementing various initiatives such as planting pollen and nectar plants that help biodiversity in the pond area of the playground, and providing 900 reusable water bottles for students to assist in our ‘reduce plastic’ initiative. 

Our services

  • Mechanical and engineering maintenance 
  • Building fabric maintenance  
  • Lifecycle fund management and asset replacement 
  • Helpdesk 
  • Premises management  
  • Cleaning 
  • Grounds maintenance 
  • Energy reporting 
  • Security  
  • Waste control 
  • Environmental management  
  • Project works 

The Client Benefit

We are a single point of contact for a multi-disciplinary team, providing the schools with a high responsive service and a first fix approach to reactive calls.   
No replacement of furniture or broken items is necessary for the school, as this is included in the lifecycle services. 

Facilities Management Commitment

A positive health & safety culture

  • To create a positive health & safety culture with a zero accident rate.

Delivering high quality services

  • To deliver high-quality, value for money services built on internal, national and internationally recognised standards.

Creating partnerships with clients

  • Partnership and customer care - the foundation of our business.

Guaranteed performance

  • Guaranteeing our service and performance commitments through robust performance management systems.

Environment

  • Putting sustainable development at the heart of our activities.

 

Expert Word
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Case studies

Lewisham Schools

The Challenge

We have a 30-year contract to deliver total facilities management for the Lewisham schools. We need to ensure a delivery of operational excellence to ensure the buildings are safe, comfortable and the best working environment for the occupants. We will invest in energy saving initiatives, with a key focus on sustainability and the environment.

We have an excellent client and service provider relationship, following best practice and customer-focused service delivery, which adds value to a robust and cost efficient contract. We provide hard and soft FM services to four schools in south east London as part of a PFI contract. That’s 60 employees across 4 schools, 2 secondary schools, 1 primary and 1 special needs delivering total FM services.
 

95%

Of lights replaces with LED lighting at two schools

£150k

Total savings to the schools through CSR

80%

Reduction in water use using innovative pumps

Our solution

We hold monthly meetings with the head teachers of each school and weekly meetings with the business managers on each site to ensure open and transparent communication between us and the client. This also means we are able to address any issues that may occur promptly. We have also introduced a pupil app to report requests to our helpdesk in real time.

We have various solutions in place to help the schools to be more energy efficient, including a programme of works to replace the lighting with LED energy- efficient panels and downlighters. At Forest Hill School we have replaced approximately 95% of the 300 fittings in corridors from normal 52W lamps to 22W LEDs.

At Greenvale School we have also replaced 95% of 150 fittings in corridors to LEDs. 

We have installed reflective foil to some windows to keep the building cooler, and introduced a new replacement energy efficient chiller to one of the buildings.  
 

 

Our services

  • M&E maintenance
  • Building fabric maintenance
  • Utilities management
  • Cleaning and window cleaning
  • Grounds maintenance
  • Pest control
  • Waste 
  • Health & safety management
  • Environmental management
  • Security
  • Lifecycle fund management
  • Helpdesk
  • Caretaking & reception

The Client Benefit

We have recently achieved Ecosite accreditation and our light replacement programme has reduced electricity consumption and provided an estimated saving of £2,000 per year.

We work collaboratively with the schools and the Local Authority to enhance the wellbeing and safe guarding of pupils. 

In addition, we provide: minor repairs at no charge; provision of a gardening facility for the students; sponsorship of the football team; and work experience for Forest Hill and Greenvale schools. 
 

Facilities Management Commitment

A positive health & safety culture

  • To create a positive health & safety culture with a zero accident rate.

Delivering high quality services

  • To deliver high-quality, value for money services built on internal, national and internationally recognised standards.

Creating partnerships with clients

  • Partnership and customer care - the foundation of our business.

Guaranteed performance

  • Guaranteeing our service and performance commitments through robust performance management systems.

Environment

  • Putting sustainable development at the heart of our activities.

 

Expert Word

Technology helping to improve service

Technology helping to improve service!  

Bouygues Energies & Services have adopted a new collaborative approach to enhance the level of service they offer their clients. An approach, that allows the design team and construction team to easily synchronise with each other enabling them to deliver the project efficiently, accurately and on time.