Spotlight On Jenny Saxton

In March, we spoke to Jenny Saxton, Specialist Senior Patient Experience Manager at the John Radcliffe Hospital in Oxford. Jenny looks after over 100 staff to ensure that every patient in the hospital is fed nutritious food. Jenny was shortlisted for a Women in Construction and Engineering award last year for the outstanding work she does.  

background

Case studies

Waltham Forest Schools

Partager sur

The Challenge

In 2008, Bouygues Energies & Services began a 25-year PFI contract with Waltham Forest Schools (WFS). We provide Total Facilities Management and lifecycle services to the Frederick Bremer School and Hard Facilities Management to the Queens Road School in Waltham Forest, North East London. Frederick Bremer is part of the ‘Building Schools of the Future’ programme for the London Borough of Waltham Forest that brought together Aveling Park School and Warwick Boys School. The School is built on the former Hawker Siddeley factory site, providing state of the art facilities for the pupils and community.   
 

60%

Reduction in plastic bottle waste

9,200𝒎𝟐

Building

75%

Overall score on customer satisfaction survey 2020

Our solution

Our contract with the client includes furniture, fixtures & equipment (FF&E), providing WFS with adequate resources for their staff and pupils.
We proposed the introduction and management of leasing the school during term time, at weekends, in the evenings, and outside of term time. This has been a huge benefit for WFS as it has provided additional budget for school resources.
Lastly, we have helped WFS achieve their biodiversity targets by implementing various initiatives such as planting pollen and nectar plants that help biodiversity in the pond area of the playground, and providing 900 reusable water bottles for students to assist in our ‘reduce plastic’ initiative. This has reduced plastic bottle waste by 60%. 

Our services

  • Mechanical and engineering maintenance 
  • Building fabric maintenance  
  • Lifecycle fund management and asset replacement 
  • Helpdesk 
  • Premises management  
  • Cleaning 
  • Grounds maintenance 
  • Energy reporting 
  • Security  
  • Waste control 
  • Environmental management  
  • Project works 

The Client Benefit

We are a single point of contact for a multi-disciplinary team, providing the schools with a high responsive service and a first fix approach to reactive calls.   
No replacement of furniture or broken items is necessary for the school, as this is included in the lifecycle services. 

Facilities Management Commitment

A positive health & safety culture

  • To create a positive health & safety culture with a zero accident rate.

Delivering high quality services

  • To deliver high-quality, value for money services built on internal, national and internationally recognised standards.

Creating partnerships with clients

  • Partnership and customer care - the foundation of our business.

Guaranteed performance

  • Guaranteeing our service and performance commitments through robust performance management systems.

Environment

  • Putting sustainable development at the heart of our activities.

 

Expert Word
background

Case studies

Lewisham Schools

Partager sur

The Challenge

We have a 30-year contract to deliver total facilities management for the Lewisham schools. We need to ensure a delivery of operational excellence to ensure the buildings are safe, comfortable and the best working environment for the occupants. We will invest in energy saving initiatives, with a key focus on sustainability and the environment.

We have an excellent client and service provider relationship, following best practice and customer-focused service delivery, which adds value to a robust and cost efficient contract. We provide hard and soft FM services to four schools in south east London as part of a PFI contract. That’s 60 employees across 4 schools, 2 secondary schools, 1 primary and 1 special needs delivering total FM services.
 

£1.5m

Worth of capital works undertaken across the sites

£150k

Total savings to the schools through CSR

80%

Less water wasted from innovative pumps

Our solution

We hold monthly meetings with the head teachers of each school and hold weekly meetings with the business managers on each site to ensure open and transparent communication between us and the client, this also means we are able to address any issues that may occur, promptly. We have also introduced a pupil app to report requests to our helpdesk in real time.

Our services

  • M&E maintenance
  • Building fabric maintenance
  • Utilities management
  • Cleaning and window cleaning
  • Grounds maintenance
  • Pest control
  • Waste 
  • Health & safety management
  • Environmental management
  • Security
  • Lifecycle fund management
  • Helpdesk
  • Caretaking & reception

The Client Benefit

We provided over £32,000 of investment into a Sensory and Audio Visual System for the swimming pool in Greenvale SEN school, a special needs school. In addition, we provide: very minor repairs at no charge; provision of a gardening facility for the students; sponsorship of the football team; and work experience for Forest Hill and Greenvale schools. 

We have achieved Ecosite accreditation 2019 and are Employment of pupil Energy & Environment champions, as well as implementing a light replacement programme reducing electricity consumption and providing an estimated saving of £2000 per year.

We work collaboratively with the schools and the Local Authority to enhance the wellbeing and safe guarding of pupils.
 

Facilities Management Commitment

A positive health & safety culture

  • To create a positive health & safety culture with a zero accident rate.

Delivering high quality services

  • To deliver high-quality, value for money services built on internal, national and internationally recognised standards.

Creating partnerships with clients

  • Partnership and customer care - the foundation of our business.

Guaranteed performance

  • Guaranteeing our service and performance commitments through robust performance management systems.

Environment

  • Putting sustainable development at the heart of our activities.

 

Expert Word

Technology helping to improve service

Technology helping to improve service!  

Bouygues Energies & Services have adopted a new collaborative approach to enhance the level of service they offer their clients. An approach, that allows the design team and construction team to easily synchronise with each other enabling them to deliver the project efficiently, accurately and on time.  

background

Case studies

Total Facilities Management at the University of West London 

Partager sur

The Challenge

The University of West London (UWL) is based in the heart of one of the UK’s most successful business regions, West London and Reading. UWL is ranked in the top 40 UK universities and is the top university in London for student satisfaction in the National Student Survey. UWL has a reputation for high-quality education, with the latest figures showing that 98% of its graduates are employed within six months of graduating. The University is also 7th in the UK for facility spending according to the Complete University Guide 2020, investing £150 million into their campus.
We have a 10-year contract to deliver Total Facilities Management at UWL. The university has also undertaken a significant change project at its two main sites in Ealing and Brentford, with a multi-million investment in new facilities.
We focus on ensuring an excellent student experience at this leading university.
 

200% 

Increase in the number and variety of external events

£200k 

Savings in 2019

£50m

Redevelopment project at the ealing site

Our Solution

We are committed to enhancing the student experience at all levels across the university through all our facilities management services.
In addition, we provide students with work experience and work placement opportunities over the period of the contract. 
Since 2015,  the number and variety of external events has increased by over 200%. The team provide a flexible, professional response to these events and ensure that the University continues to be able to promote its space to the general public.

Our Services

  • Student experience
  • Events support
  • M&E maintenance
  • Building fabric maintenance
  • Cleaning
  • Grounds maintenance
  • Pest control
  • Shuttle bus services
  • Waste
  • Security
  • Reprographics
  • Car park management
  • Switchboard and helpdesk
  • Logistics & post
  • Caretaking & reception

The Client Benefit

The client benefits from increased training and development opportunities for students including placements, apprentice schemes, and work experience placements.
Following the £50 million redevelopment project at the Ealing site, students have been able to make use of all of the superb new facilities at the Ealing campus. 
Our green themed initiatives aim to push the recycling and reuse of waste to 60% or above.
As a result of the big increase in the number of events, we ensure we provide more attention to what’s needed including extra cleaning and greater space management.

Facilities Management Commitment

A positive health & safety culture

  • To create a positive health & safety culture with a zero accident rate.

Delivering high quality services

  • To deliver high-quality, value for money services built on internal, national and internationally recognised standards.

Creating partnerships with clients

  • Partnership and customer care - the foundation of our business.

Guaranteed performance

  • Guaranteeing our service and performance commitments through robust performance management systems.

Environment

  • Putting sustainable development at the heart of our activities.