Case studies

King's College London

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The Challenge

King's College London (KCL) and Bouygues Energies & Services have a longstanding relationship, dating back to 1999. We have a 25-year contract to provide Total Facilities Management for two of the University’s largest research buildings; New Hunts House and Franklin Wilkins Building. 
The two buildings provide office spaces, lecture theatres, libraries and research laboratories for students from all over the world, with up to 4000 people entering the Franklin Wilkins Building alone every day.
KCL was our first higher education venture in the UK market and as it is such a prestigious university, is a great source of pride for our team. 


Building space


Chiller replacement


staff on-site

Our Solution

At KCL, we provide soft FM services such as cleaning, portering, waste, post room and security, and hard services such as M&E maintenance, building fabric maintenance and lifecycle management.
We have various lifecycle projects in operation across both buildings, such as:

  • An electrical project to replace the distribution panels and boards across both buildings, which were initially installed in 1999. The aim of the project is to provide fully compliant panels and boards. 
  • The refurbishment of 38 sets of toilets across the Franklin Wilkins Building, including the installation of 130 Propelair toilets which aim to significantly reduce the amount of water used for toilet flushing. Aaztec Recycloo toilet cubicles have been introduced, which are manufactured from recycled plastic. 
  • A £3m chiller replacement project in both buildings in 2017.
  • The installation of GVS Bacticell high efficiency and low energy filters in all the Air Handling Units. This provided energy savings of 23.4% (a payback of 3 months), improved air quality by 10% and increased capacity by 23%.
  • On the energy front, largescale LED lighting replacements have taken place in both buildings.

A Client-Centric Approach

Bouygues participate in the King’s led ‘Fit for King’s’ programme where staff aim to deliver ‘a world-class service for a world-class University.’ As a result ,the university now has an engaged, high performing FM team with a truly customer-focused approach.
We have a “one team approach” with the client, which has been demonstrated through the joined approach in ensuring COVID secure buildings and our continual support in their sustainability goals, for example by introducing a plant register with run times to assist with energy savings. 
We keep building-users informed with what is happening on-site through project boards and building-user group meetings.
We have introduced weekly staff surgeries, where the Management Team are available to answer staff queries.
Throughout the pandemic, both buildings have remained open and operational. We have installed sanitiser points, wipe pods and signage as well as pick-up and drop-off of COVID tests across the KCL Estate.



Facilities Management

Facilities Management Commitment

A positive health & safety culture

  • To create a positive health & safety culture with a zero accident rate.

Delivering high quality services

  • To deliver high-quality, value for money services built on internal, national and internationally recognised standards.

Creating partnerships with clients

  • Partnership and customer care - the foundation of our business.

Guaranteed performance

  • Guaranteeing our service and performance commitments through robust performance management systems.


  • Putting sustainable development at the heart of our activities.


Bouygues E&S donates mattresses to St Mungo’s Homeless Assessment Centre

We are delighted to have donated 30 mattresses to St Mungo’s Homeless Assessment Centre in Westminster.

These mattresses were left surplus from a client contract at the end of last year. On hearing they were going to be otherwise disposed of, Mark Farrington, one of our Contract Directors reached out to see if the mattresses could be rehomed.

World FM Day round-up

On Wednesday it was World FM Day 2021 and our leadership team visited our client’s sites to go ‘back to the floor’ and say a big thank you to all our front-line teams who have done an outstanding job playing a critical role in keeping sites open and operational during a very challenging time. 

Our Chief Executive, David Carr spent the day with the team at the John Radcliffe Hospital, Oxford. He really enjoyed working alongside the team helping with a number of jobs including cleaning and preparing meals (see picture below of David with team member Leanne Mathias).

Bouygues Energies & Services take steps to ensure health and safety

Bouygues Energies & Services achieve over 1.5 million hours without an accident on two prestigious sites.

The company takes steps to ensure that health and safety is a key element of their business strategy and how they operate and manage their projects. It is also an integral part of their business processes and guides everyday actions.

In 2017, Bouygues Construction launched its health and safety awareness campaign: “12 Health & Safety basics”.

Join Chris Mosley for a Panel Discussion on Responsible Procurement

Join Chris Mosley for a panel discussion on responsible procurement throughout the data centre supply chain - how are priorities evolving?

On Wednesday 28th April, 2021 Chris Mosley, Operational Director, Data Centres, Bouygues Energies & Services  will join a panel discussion with Stepehen Bowes-Phipps, Senior Digital Infrastructure Consultant & Board Advisor to data Centre Alliance, PTS Consulting Marynet Bassily, Director, Supply Chain & Procurement, Vantage Data Centres and Eddie Miles, CEO, The Hyphen Group Ltd.